Frequently Asked Questions

FilterCapture is a custom AI communication system for small and mid-sized businesses. It reads your inbound emails, reviews, and messages, answers routine questions automatically, qualifies serious leads, and routes high-priority inquiries to you in real time. Think of it as an always-on assistant that handles the repetitive 80 percent so you can focus on the important 20 percent.

We configure an AI system trained on your business rules, pricing, availability, FAQ answers, and tone. When a new email or message arrives, the AI reads it, classifies the intent, and either auto-responds with the right info, flags it for you to handle personally, or routes it to the right team member. You can require human approval before any response goes out, or auto-approve for specific categories.

Service businesses that deal with high volumes of similar customer inquiries. Today we focus on marinas, fishing charters, and cannabis dispensaries, but the system works for dental practices, contractors, property managers, real estate teams, and any SMB with a full inbox. If repetitive email is eating your time, FilterCapture fits.

ChatGPT doesn't know your business. A VA costs $2,000 to $4,000 a month, takes breaks, and doesn't work nights or weekends. FilterCapture is trained on your specific business rules, works 24/7, responds in under 10 minutes, and costs a fraction of a hire. You also get dashboards, analytics, and a full audit trail, which a VA can't give you.

Most clients are live within 2 to 3 weeks. That includes a discovery call, building the AI logic around your business, connecting to your email and CRM, testing with your real data, and training your team. Complex multi-tool setups can take 4 to 6 weeks.

No. FilterCapture connects to what you already use. We integrate with Gmail, Outlook, and most email providers, plus CRMs like HubSpot, Salesforce, and Pipedrive. No rip and replace. No new software for your team to learn.

Every setup is custom. We don't force you into a template. If your workflow has unusual rules or integrations, we scope that in the discovery call and quote accordingly. The three standard tiers cover 90 percent of what SMBs need, and we build custom on top of that when it makes sense.

Setup ranges from $3,500 to $5,000 depending on which service you choose (Review Responder, Email Responder, or Lead Qualifier). Monthly is $250 with a 3-month minimum. Cannabis has a dedicated plan at $299/mo with $1,000 setup. See the pricing page for full details.

After the 3-month minimum, yes. The minimum exists so we have enough runway to optimize performance and show measurable results. After month 3, it auto-renews monthly and you can cancel with 30 days notice.

Most clients see 5 to 10 hours per week saved on repetitive email within the first month. Response times drop from hours to under 10 minutes. Typical ROI lands at 8 to 12 weeks post-launch based on labor savings alone, with additional upside from faster lead conversion. Use our ROI calculator to estimate your specific numbers.

No free trial, but we do offer a free 30-minute consultation. On the call we look at your actual inbox, identify the repetitive patterns, and show you exactly how FilterCapture would handle them. If it's not a fit, we'll tell you.

Yes. Human approval is configurable per category. Most clients start with full approval, then auto-approve specific categories (like pricing questions) once they're comfortable with the AI's performance. You stay in control.

It escalates to you. The AI is configured to recognize its limits. For anything outside its scope (unusual requests, complex negotiations, complaints), it flags the message and routes it to the right person on your team with full context attached.

Yes. We use enterprise-grade AI providers with data processing agreements, no training on your data, and encrypted storage. Messages are processed in memory and logged only for your dashboard. We can sign a BAA for healthcare or a standard DPA for any industry.

Cannabis is a first-class industry for us. Every response includes your state's required disclaimers automatically. The AI is configured to avoid health claims, handle age gating appropriately, and reference product information in compliance with your state's rules. Full audit trail of every response. Works across medical and recreational states. Learn more on our cannabis page.